Academic Papers about Text Mining

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THORLEUCHTER D. & VAN DEN POEL D. (2014), Quantitative Cross Impact Analysis With Latent Semantic Indexing, Forthcoming in Expert Systems with Applications.

D'HAEN J. & VAN DEN POEL D. (2013), Model-supported business-to-business prospect prediction based on an iterative customer acquisition framework, Industrial Marketing Management, 42 (4), 544-551.

D'HAEN J., VAN DEN POEL D. & THORLEUCHTER D. (2013), Predicting Customer Profitability During Acquisition: Finding the Optimal Combination of Data Source and Data Mining Technique, Expert Systems with Applications.

THORLEUCHTER D., VAN DEN POEL D. & PRINZIE A. (2012), Analyzing existing customers' websites to improve the customer acquisition process as well as the profitability prediction in B-to-B marketing, Expert Systems with Applications, 39 (3), 2597-2605.

THORLEUCHTER D., VAN DEN POEL D., PRINZIE A. (2010), Mining Ideas from Textual Information, Expert Systems with Applications, 37 (10), 7182-7288.

COUSSEMENT K., VAN DEN POEL D. (2009), Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers , Expert Systems with Applications, 36 (3), 6127-6134.

COUSSEMENT K., VAN DEN POEL D. (2008), Integrating the Voice of Customers through Call Center Emails into a Decision Support System for Churn Prediction, Information and Management, 45 (3), 164-174.

COUSSEMENT K., VAN DEN POEL D. (2008), Improving Customer Complaint Management by Automatic Email Classification Using Linguistic Style Features as Predictors, Decision Support Systems, 44 (4), 870-882.

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